Ofsted

Complaints Procedure

 

We hope that you will always be happy with the care your child receives at Dringhouses Out of School Club, however as per Ofsted regulations we do have a robust complaints procedure should you ever have any concerns. The procedure follows 3 basic steps:

 

1.    In the first instance please discuss your concerns with the

      Manager of the setting:

 

       Tom Garnett

       Tel: 07704069078    

       Email: dringhouses@yorkchildcare.co.uk

 

2.    If you wish to escalate your concerns please contact the trustees of the club:

 

      Jo Armistead

      C/O Dringhouses

      Tel: 01904 409764  

      Email: dringhouses@yorkchildcare.co.uk

       

       Julia Crawshaw

       C/O Dringhouses    

      Tel: 01904 409764  

      Email: dringhouses@yorkchildcare.co.uk

     

     Chris Aldridge

     C/O Dringhouses

     Tel: 01904 409764

     Email: dringhouses@yorkchildcare.co.uk

3.    Or you may wish to contact Ofsted:

 

       Tel: 0330 123 1231:

       Email: enquiries@ofsted.gov.uk