If you have a complaint please follow the procedures below:

1. Please talk to the Team Leader who manages the room your child/children attend.

2. Contact the Nursery Manager - Sarah Battersby.

3. Contact the General Manager - Karen Mawson 01904 654140.

4. Write to the Management Board at 54A Nunthorpe Road, York, YO23 1BP

5. Contact Ofsted - 08456 404040

Royal Exchange Buildings, St. Ann's Square, Manchester, M2 7LA