Complaints Procedure:

If you wish to make a complaint:

1. Contact Sally McLean, Manager

2. Write to the Management Committee in confidence c/o Kool Kids Club

3. Contact Ofsted:

Ofsted can be contacted at:

www.ofsted.gov.uk/early-years-and-childcare/for -parents-and-carers/how-complain.

Or email to:enquiries@ofsted.gov.uk

By Post:

Ofsted

Piccadilly Gate

Store Street

Manchester

M1 2WD

Phone: 0300 123 1231